Refund policy

RETURN & REFUND POLICY

At Malemisa, we want you to feel confident when shopping with us.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with original tags and packaging where applicable

To request a return, please contact:

Email: support@malemisa.shop
Phone: (03) 9470 2055

Please include your order number, the item you would like to return, and the reason for the return.

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photos of the item

After reviewing your request, we will provide the appropriate resolution.

Non-returnable items

Certain items may not be eligible for return, including:

• Items that have been worn, washed, altered, or damaged after delivery
• Items without their original tags where applicable
• Final sale items where clearly stated
• Items that cannot be returned for hygiene reasons

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method.

Banks and payment providers may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.